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Simulation of Production and Service Systems

Course Number:





Operations Management

Course Description

This is a hands-on course on computer simulation of service and production systems that are subject to uncertainty. The course takes the perspective of the consultant whose job is to analyze stochastic decision problems by building a simulation model and using it to understand the behavior of the system and explore the effects of alternative decisions. Upon completion of the course you will be able to carry out the entire process of designing the model, implementing it in the appropriate software, executing the simulation, collecting and analyzing output data, and using the results of the analysis to evaluate alternative decisions. Throughout the semester, you will use your new skill set to make decisions under uncertainty in a wide variety of settings including but not limited to home supply stores, assembly plants, repair shops, push-type and pull-type production lines, banks, airports, call centers, Red Cross mobile blood clinics and hospitals.   (BB- 7/13)


Lecture: 100min/wk and Recitation: 50min/wk