Leadership and Change Management in Multicultural Context

This program provides the cross-cultural management and change management strategies imperative in today's complex work environments.

Cross Cultural and Change Management
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Date: November 16-19, 2015


Location: Carnegie Bosch Institute, Carnegie Mellon University, Pittsburgh, PA


Fee: $5,400


Today's global business environment is marked by change, complexity, and multiculturalism. Do the below points describe your work environment?


  • Virtual teams are commonplace, allowing little face-to-face interaction with the people you manage or report to.
  • You interact with global customers and/or your teams are staffed with international colleagues.
  • Your company is involved in the challenging process of absorbing competitors, being acquired, or being responsible for complicated reorganizations across global borders.

These situations lead to management and communication challenges. Leadership and Change Management in a Multicultural Content can provide you with the cross-cultural management and change management strategies that are imperative in today's complex work environment. Participants come away with the knowledge and expertise to effectively manage multicultural teams and lead change.


Companies sending three or more participants, organizations with fewer than 500 employees, non-profits, and the government sector receive a 10 percent discount.


For questions, please contact the program coordinator at +1-412-268-7344 or cbi@andrew.cmu.edu. 

  • Curriculum

    In this four-day program, the following topics are covered:

    • Effectively managing change across national and organizational cultural differences
    • Cultural values and the impact of culture on management
    • Cross-cultural management models
    • Personal Intercultural Awareness Profile
    • Organizational culture and impact on leading change
    • Change process simulation
    • Developing a personal leadership approach for today’s global business
    • Tools and models that can be applied immediately in the workplace

    Example sessions include:

    • Organizational Culture and Change – Dr. Denise Rousseau helps you to understand the layers of culture and how these layers contribute to the process of change in an organization. An assessment tool on organizational culture complements her lectures.
    • Cross-Cultural Management – Dr. James Stück discusses differences among cultures. Learning why “culture is frozen history” will allow you to understand the origins of cultural differences and how to apply this knowledge to increase competitive advantage and day-to-day leadership ability. Along with engaging lectures, Dr. Stück incorporates group exercises, self-assessments, and role play.
    • Personal Leadership Cases – Each participant defines an individual leadership challenge at the beginning of the program. Concepts from sessions are applied to the leadership cases, culminating in an opportunity to solicit feedback and solutions during a small-group session with fellow executives. One of the most highly-rated sessions in the program!
  • Participants

    Leadership and Change Management in a Multicultural Context is designed for executives and mid- to upper-level managers.

    Recommended participants include those who:

    • Supervise multicultural teams or departments
    • Interact with international managers, colleagues, or customers
    • Lead organizational change
    • Engage in mergers, acquisitions, or complex reorganizations impacting a multinational business
    • Hold or aspire to a key role in their organization
    • Develop talent within an international organization

    Do the below points describe your work environment? If so, you and your team would benefit from this Executive Education training:

    • Virtual teams are commonplace, allowing little face-to-face interaction with the people you manage or report to.
    • You interact with global customers and/or your teams are staffed with international colleagues.
    • Your company is involved in the challenging process of absorbing competitors, being acquired, or being responsible for complicated reorganizations across global borders.
    Enrollment is limited to 36 participants. This ensures a productive and interactive learning atmosphere, providing a high return on your investment. Registrations are processed on a first-come, first-served basis, so register early.

  • Faculty

    Leadership and Change Management in a Multicultural Context brings together leading faculty in the areas of organizational behavior, change management, and cross-cultural management.

    Denise Rousseau
    H.J. Heinz II Professor of Organizational Behavior, Heinz College and Tepper School of Business at Carnegie Mellon University

    Dr. Rousseau teaches courses on evidence-based management and decision making. Her research focuses on the impact workers have on the employment relationship and the firms that employ them. Dr. Rousseau is a faculty director for the Institute for Social Enterprise and Innovation at Carnegie Mellon University. She has served as President of the Academy of Management and Editor-in-Chief of the Journal of Organizational Behavior. Dr. Rousseau is a two-time winner of the Academy of Management’s George Terry Award for best management book (I-Deals: Idiosyncratic Deals Workers Bargain for Themselves, 2006; Psychological Contracts in Organizations, 1996).

    James Stück
    Director, Global Associates, and Associate Professor of Management and International Business, Valparaiso University

    Dr. Stück is a cross-cultural management practitioner, consultant, and professor. For more than 20 years, he has been a cross-cultural management consultant, with Global Associates. He has managed international teams for over a decade in South America, Europe, and Asia; worked for six years on Wall Street; and was an associate for eight years with ITIM BV, an international cross-cultural management firm based out of The Hague, Netherlands. Dr. Stück has taught executive-level courses at Accenture, Rockwell, and McDonald’s. He is an associate professor of management and international business at Valparaiso University in Indiana.

  • Terms & Conditions

    Fee: The program fee covers tuition, course materials, and most meals. Companies sending three or more participants, organizations with fewer than 500 employees, non-profits, and the government sector receive a 10% discount.

    Accommodation: Rooms have been reserved at special seminar rates at a local hotel. Logistic details will be communicated to participants after registration. Cost of accommodation is not included in the program fee.

    Cancellation policy: The program fee for cancellations received (in writing) 15 days before the program start date will be fully refunded, less a $300 administrative fee. If your cancellation is received 8 to 14 days before the program start date, you will incur 65% of the program fee. No refunds will be given for cancellations received within 7 days or less of the program start date.